Customer Service & Success Manager.

Benefits

  • Be part of an exciting startup that’s making a real difference in the world.

  • A fun, supportive, and people-first culture that genuinely cares about YOU.

  • Real opportunities to grow your skills, take on challenges, and make an impact.

  • Work with a small but mighty team where your ideas actually matter.


Skills, Experience & Qualifications:

  • 3-7 years in customer service, account management, or similar roles (SaaS/tech experience is a bonus).

  • Proven leadership skills with experience managing a team.

  • Strong problem-solving abilities and calm under pressure.

  • Tech-savvy, with experience using tools like JIRA or CRM systems.

  • Excellent communication and relationship-building skills.

  • Organized, proactive, and eager to improve processes.

To Apply

Send your Cover Letter & Resume to sophie@interclean.com.au with the subject “Careers at iClean Technology”.

 

We're looking for a passionate, people-centric, process driven Customer Service & Success Manager to join a small team on the journey of enormous growth in a business that strives to make a difference in the lives of our customers, our community and our team.

Here’s what we’re looking for:

As our Customer Service & Success Manager, you’ll play a key role in guiding our customers through their digital transformation journey. You’ll work closely with them to uncover insights, identify efficiencies, and ensure they experience the full value of our innovative technology.

Your mission will be to provide a seamless and engaging experience, helping our clients achieve their goals while ensuring their satisfaction remains best in class. Along the way, you’ll lead the customer service team, streamline processes, and act as the bridge between our customers and the rest of the iClean Technology team.

If you’re passionate about helping clients succeed, uncovering opportunities for improvement, and delivering exceptional service, this role is for you.

Primary Responsibilities:

  • Leading and supporting the customer service team

  • Managing relationships with key customer accounts to ensure satisfaction and retention

  • Resolving challenging customer issues

  • Streamlining and improving customer service processes

  • Tracking customer service metrics and providing actionable insights

  • Collaborating with internal teams to address customer feedback and product improvements

  • Acting as the voice of the customer to elevate the overall customer experience.