Privacy Policy of iClean Technology Pty Ltd

iClean Technology Pty Ltd is committed to providing quality services to you, and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is obtained in various ways, including interviews, telephone, and facsimile correspondence, email, via our website (https://www.icleanapp.com.au), and from publicly available sources, cookies, and third parties. We don’t guarantee website links or policies of authorized third parties.

We collect your Personal Information primarily to provide our services to you, provide information to our clients, and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will explain why we are collecting the information and how we intend to use it where appropriate and possible.

Minimal Personal Data Collected

The Personal Data collected within the iClean system is minimal and includes only area names, their cleaning status, a cleaner's first name, and the highest level of private information collected is a web user’s email address. We design iClean as a low-risk system, particularly in the health space, where the protection of Personal Health Information (PHI) is a concern.

Sensitive Information

Sensitive information includes data such as an individual’s racial or ethnic origin, political opinions, membership in political or trade associations, religious or philosophical beliefs, criminal record, or health information. Sensitive information will only be used by us for:

• The primary purpose for which it was obtained;

• A secondary purpose that is directly related to the primary purpose;

• With your consent; or

• Where required or authorized by law.

Device Information Collection

We collect and store device information, including IP addresses, device types, and other relevant data as part of our internal system monitoring and management. These processes are in line with industry standards to ensure the smooth operation of our services.

Third Parties

Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are informed about the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in several circumstances, including:

• To third parties where you consent to the use or disclosure; and

• Where required or authorized by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify your information. However, most Personal Information will be kept for a minimum of 7 years in client files.

Data Export and Deletion

Data stored in the iClean system can be exported or accessed via our Reporting API before the termination of the system. You may also request the deletion of your data from iClean Technology's internal systems at the end of your contract, in compliance with GDPR guidelines.

Access to Your Personal Information

You may access your Personal Information held by us and request updates or corrections, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. There is no fee for accessing your Personal Information, but we may charge an administrative fee for providing copies.

Maintaining the Quality of Your Personal Information

We take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. If you believe the information we hold is inaccurate or outdated, please notify us so we can update our records.

Policy Updates

This Policy may be updated periodically and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us:

iClean Technology Pty Ltd
Phone: +61-298387740 / +61-298389217