Vacenti and the iClean Hospitality Suite
At a glance
Company: Vacenti Aged Care
Locations: QLD, Australia
Number of Homes: 6
Product: iClean Hospitality Suite & IMS Solution
The Challenge
At Vacenti, we pride ourselves on creating a family-like environment for our residents across six aged care homes. However, managing a team of 20-25 cleaners while ensuring consistent, high-quality cleaning was challenging. We faced issues with:
Visibility of cleaning schedules and team progress across sites
Managing infection control and ensuring adherence to best practices
Providing structure and support to a constantly changing workforce
The Solution
iClean transformed the way we operate. The structured system enabled consistency across all our homes, ensuring every cleaner, regardless of location, performed tasks the same way. The Continuous Improvement (CI) auditing tool brought significant benefits by highlighting areas for improvement and enabling personalized training.
IMS trainers also played a pivotal role by providing onsite and follow-up training to ensure the team felt confident and capable of using the system.
The Impact
iClean has been a game-changer for us. The structured approach to cleaning brought clarity and consistency, which improved infection control and resident satisfaction. We now handle complaints and provide evidence of completed tasks effortlessly. The data and live reports help us make informed decisions about staffing and workload distribution.
For our residents and their families, iClean ensures the highest quality care. Infection control processes have improved, and the structured system gives families peace of mind knowing their loved ones’ spaces are clean and safe.
One standout feature is how the app helps us respond to real-time changes, such as marking rooms as infectious, ensuring we maintain strict infection control even remotely. This adaptability has given us an edge in providing top-tier care.
The auditors are impressed, the residents feel cared for, and our team feels supported and empowered. iClean has truly helped us maintain the family-like care Vacenti is known for.
Nicole Crofskey
Group Housekeeping & Laundry Manager Vacenti Aged Care
Residents and their families trust they’re receiving the highest quality care, and iClean helps us empower our teams to deliver it.
